Description
The Manager, Emerging Client Collections is responsible for supporting enterprise credit risk governance through customer credit assessments, payment schedule approvals, contract and financial terms review, and oversight of credit-related decision support.
This role evaluates customer creditworthiness, monitors financial exposure, supports risk-based contracting decisions, and partners with Sales, Finance, Contracts, Legal, Billing, and Collections to enable timely commercial decisions while maintaining appropriate financial, compliance, and risk management protections.
Essential Tasks / Responsibilities
- Lead customer credit assessments and evaluate creditworthiness, exposure, payment behavior, and other risk indicators to support informed credit decisions.
- Review and approve payment schedules, extended payment terms, and customer-specific financial arrangements in accordance with corporate credit policy.
- Provide credit risk guidance for new business opportunities, including support for contracting, pre-award reviews, and risk-based commercial decisions.
- Review contract language and financial terms to identify and mitigate credit, collection, billing, and cash flow risks.
- Monitor portfolio risk trends, customer exposure, delinquency, and payment performance to proactively identify emerging credit concerns.
- Partner with Commercial, Finance, Contracts, Legal, Billing, and Collections to resolve credit issues, payment delays, and contractual matters affecting risk exposure.
- Support risk governance through policy compliance, documentation of credit decisions, escalation of exceptions, and oversight of risk-based contracting activities.
- Drive continuous improvement through reporting, analytics, automation, process enhancements, and decision-support tools that improve efficiency, consistency, and quality of credit risk decisions.
Required Knowledge, Skills, and Abilities
- Strong knowledge of credit risk management, financial statement analysis, customer creditworthiness, and commercial finance processes.
- Ability to evaluate financial performance, payment behavior, contract terms, and exposure data to support sound credit decisions.
- Working knowledge of accounts receivable, collections, billing, dispute management, and cash flow implications.
- Strong communication and influencing skills with the ability to explain credit decisions and partner across cross-functional teams.
- Sound analytical, organizational, and prioritization skills with the ability to manage multiple time-sensitive requests.
- Proficiency in Microsoft Office applications, including Excel and PowerPoint, with experience leveraging analytics and automation tools to enhance decision support.