Legal/ Corporate Compliance Operations Associate

Stripe is launching Stripe Delivery Centers, a global team to design, implement, and grow Stripe's operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvements, and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe's growth.

Responsibilities:

• Review and validate reports of violations flagged by various agencies while ensuring compliance with law and regulatory boards.
• Support users' concerns and provide exceptional customer service.
• Analyze current processes and initiate changes aimed at scaling operations and enhancing user experience.
• Respond to reports submitted by legal and government entities via email.
• Collaborate closely with other Stripe teams to enhance product offerings and improve messaging around new products and features.
• Gather unique insights into how thousands of businesses using Stripe operate and scale.
• Gain a comprehensive understanding of Stripe's operations from the ground up and contribute to the organization's future impact.
• Play a key role in establishing a new team and fostering an operational culture at Stripe.
• Partner with global operations specialists or business process owners to manage critical workflows effectively.

Requirements:

• You have a user-first mindset and are energized by the challenge of solving difficult problems.
• You have 2-4 years of experience in customer support and technical support.
• You have excellent communication skills, both written and verbal.
• You excel in critical thinking and problem-solving.
• You might have close to 2-6 years of experience in customer service or internal/external user-facing operations.
• You enjoy learning about products and processes, you are an organized, self-starter with a passion for finding solutions to our user's challenges.
• You are able to identify opportunities to improve operational efficiency.
• You have a process-oriented mindset and ability to get things done.
• You enjoy working in an in-office environment with strong cross-team collaboration and support.
• You are able to prioritize and enjoy working in a dynamic space.
• You are humble and have a proven track record for working well across teams and with external partners.

Preferred qualifications:

• Prior experience or knowledge in user support.
• Prior experience in troubleshooting.
• Prior experience working on projects or process improvement initiatives.