Description
Join HP's Pagewide business, a rapidly growing segment in the industrial print market, as a Field Service Technical Engineer. You'll be based in Elk Grove, Illinois, and play a crucial role in supporting customers, providing installation information, addressing challenges, and delivering software services.
Responsibilities:
- Enhance customer experience through comprehensive installation activities and site-specific information
- Address customer relation challenges promptly and effectively
- Offer software services for pre-sales, post-sales, and service delivery support
- Deliver tailored solutions to large enterprise and complex accounts
- Utilize proactive monitoring techniques and tools to prevent problems
- Provide site support for break-fix activities and lead onsite escalation support
- Apply extensive knowledge to resolve complex issues and recommend improvements
- Coordinate departmental work, mentor the team, and serve as an escalation point
- Identify opportunities for improvement and assure effective business controls
- Foster positive working relationships with associates and management
- Travel 25% of the time, which may include out-of-state travel
Education & Experience:
- High School Diploma/GED/Higher Secondary education or equivalent
- Typically 6-8 years of related work experience, preferably with HP products
Knowledge & Skills:
- Automation Systems
- Hand & Power Tools Proficiency
- Electromechanical Systems
- Operating Systems (Windows Server/Linux Red Hat)
- Test and Diagnostic Equipment
- Electronics & Electrical Fundamentals
- Environmental, Health and Safety
- Field Service Management
- Preventive Maintenance
- Technical Services Delivery
- Technical Support (Onsite and remote)
- Safety Standards
- Key Performance Indicators (KPIs)
- Process Improvement
- Customer Relationship Management
- Customer Support
Cross-Org Skills:
- Effective Communication
- Results-Oriented Mindset
- Learning Agility and Continuous Learning
- Digital Fluency
- Customer Centricity
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Long-term/short-term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including 4-12 weeks fully paid parental leave, 13 paid holidays, and 15 days paid time off