Senior Sales Engineer (SE)

At Zendesk, we’re revolutionising what’s possible in Customer Experience (CX) and Employee Services (ES).

We are seeking a Senior Sales Engineer (SE) to act as the primary technical partner for our enterprise and commercial accounts.

What You’ll Be Doing:

• Manage Technical Deal Cycles: Lead the technical validation phase of the sales cycle, answering detailed RFPs, designing compelling solutions, building out standard integration topologies, and ensuring compliance with enterprise security and data privacy standards.
• Execute Technical Discovery & POCs: Conduct thorough technical discovery sessions with customer IT and business teams. Own the creation of impactful Proofs of Concept (POCs) and custom demonstrations that de-risk the technical buying decision.
• Configure Agentic AI Workflows: Build and showcase tailored, agentic AI-driven workflows, utilising prompt engineering and Zendesk’s AI features to solve real-world customer pain points.
• Deploy Reusable Tools: Utilise and adapt existing technical accelerators, API templates, and middleware components to quickly deliver complex architectures for prospects.
• Advocate for the Field: Collect real-world product feedback and feature requests from customer engagements, partnering with internal teams to flag product gaps and help shape future platform enhancements.

What You Bring (Required Qualifications):

• Experience: 4–6 years of hands-on experience in technical presales, solution engineering, technical consulting, or an application developer role.
• Technical Fluency: Proficient with modern web technologies (e.g., JavaScript, Python, Node.js), HTML/CSS, REST APIs, and utilising webhooks.
• AI Expertise: Practical understanding of AI applications, including utilising LLM-powered features, prompt engineering, and automated workflows.
• Domain Knowledge: Strong understanding of SaaS ecosystems, CX or ES domains, contact center tech (telephony, CRM), or IT support ticketing workflows.
• Travel Commitment: Ability and willingness to travel up to 30% annually for on-site customer discovery and presentation sessions.
• Education: Bachelor’s degree in Computer Science, Business Analytics, Information Systems, or a related technical discipline.
• Language Requirement: Fluency in Polish and English is required.

Preferred Qualifications:

• Hands-on knowledge of cloud data stacks (e.g., Snowflake, Databricks, BigQuery, AWS/Azure/GCP data services) and enterprise BI software (e.g., Power BI, Tableau, Looker).
• Vertical industry experience, especially in Financial Services, Retail, Travel, Transport & Leisure or Public Sector.
• Active engagement in the technical or developer community (e.g., open-source contributions, technical blogging, or community mentorship).
• Proven track record of designing reusable implementation guides, integration playbooks, or localization toolkits for global delivery partners and systems integrators.
• Experience flattening complex technical narratives into high-impact presentations tailored for executive, economic buyers and C-level stakeholders.

The Poland annualized base salary range for this position is zł302,000.00-zł454,000.00.