Description
The Data Center Technician Manager leads hands-on technical teams responsible for cabling, hardware installation, and day-to-day data center operations. This role balances people leadership, technical execution, and operational rigor in a 24/7 mission-critical environment.
Responsibilities:
- Lead and mentor a team of data center technicians supporting fiber, copper cabling, racking, stacking, and infrastructure installs.
- Oversee installation, maintenance, and troubleshooting of low-voltage cabling and communications infrastructure.
- Ensure high-quality execution of fiber and copper terminations, testing, and remediation of complex issues.
- Own and enforce MOP/CMOP processes, change control, and operational best practices.
- Manage work through ticketing and infrastructure management systems, ensuring timely and accurate completion.
- Maintain accurate documentation, port maps, and inventory, supporting audits and operational readiness.
- Drive incident response and escalation for technical issues, ensuring SLA adherence and rapid resolution.
- Lead the use of specialized test equipment (e.g., DSX, OTDR), including test planning and results validation.
- Enforce safety, compliance, and quality standards, promoting a culture of accountability and operational excellence.
- Partner cross-functionally with operations, engineering, and project teams to support deployments, expansions, and upgrades.
Requirements:
- Associate degree or equivalent hands-on experience in IT, networking, or technical services.
- 5+ years of data center or infrastructure experience, including cabling and hardware deployments.
- 2+ years of experience leading technical teams in a mission-critical environment.
- Strong working knowledge of structured cabling standards (BICSI, ANSI/TIA, NEC).
- Experience with fiber optics, copper cabling, servers, networking equipment, and power distribution basics.
- Ability to participate in on-call rotations and perform physical tasks (lifting up to 50 lbs).
Nice to Have:
- Bachelor’s degree in IT, Engineering, or related field.
- Industry certifications (e.g., BICSI, CDCP, CompTIA, ITIL).
- Experience in large-scale data center builds or migrations.
- Familiarity with Linux, scripting (Python/Bash), and data center management tools.
- Strong organizational, communication, and customer-facing skills.
Benefits:
- Health insurance: 100% company-paid medical, dental, and vision coverage for employees and families.
- 401(k) plan: up to 4% company match with immediate vesting.
- Parental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.
- Remote work reimbursement: up to $85/month for mobile and internet.
- Disability & life insurance: company-paid short-term, long-term and life insurance coverage.
Compensation: We offer competitive salaries ranging from $115K to $225K OTE, which includes base salary and bonus.