Head of Software Quality and Technology for Respawn

Electronic Arts is seeking a Head of Software Quality and Technology to define and lead the strategy for software quality across Apex Legends and other Respawn games.

This is a critical leadership role responsible for transforming how quality is built, measured, and delivered across a fast-paced, live service development environment.

You will lead the evolution of quality from a validation function into a proactive, technology-enabled discipline, fully integrated into development and live operations.

Responsibilities:

• Strategy & Transformation:
• Define and execute the Software Quality vision and roadmap for Apex as well as other Respawn-led Franchises, aligned with Franchise and EA-wide goals.
• Drive shift-left quality practices, embedding quality throughout development, from early design through live service delivery.
• Lead the integration of technology and automation frameworks into QV workflows to improve scale, coverage, speed and precision.
• Establish a data-driven quality model, leveraging telemetry, predictive signals, and automation to anticipate risks and improve outcomes in a live environment.

• Execution & Live Operations:
• Build and scale automation-first strategies across functional, performance, and stability testing for a live service ecosystem.
• Drive the definition and operationalization of Software Quality KPIs and health metrics, connecting development activity to real player experience.

• Leadership & Organization:
• Build, lead, and mentor a high-performing organization spanning Quality Verification and Software Quality disciplines.
• Foster a culture of ownership, accountability, and continuous improvement across teams.
• Partner with engineering, development, and central teams to align on tools, standards, and best practices.
• Lead across a globally distributed organization, ensuring alignment and effectiveness at scale.

• Partnership & Influence:
• Act as a strategic partner to Respawn development leadership, ensuring quality is a core pillar of execution and live service success.
• Collaborate with central EA teams to leverage shared technology, AI, and automation capabilities.
• Advocate for player-centric quality by connecting internal metrics to player experience, retention, and engagement outcomes.

Requirements:

• 12+ years of experience in software quality, quality engineering, or software development, with progressive leadership responsibility.
• Proven track record leading large, multidisciplinary QA/QE teams in high-scale, live or continuously delivered environments.
• Strong technical background in test automation, CI/CD, performance engineering, and modern development practices.
• Experience driving quality transformation initiatives, including shift-left strategies and automation at scale.
• Demonstrated ability to define and operationalize KPIs and quality metrics tied to product and player outcomes.
• Excellent communication and stakeholder management skills, with the ability to influence senior leadership.
• Experience working with globally distributed teams across multiple time zones.