Collection Specialist

TEGNA Inc. is seeking a Collections Specialist to join its Shared Services team. The successful candidate will be responsible for contacting customers to ensure timely payments of accounts receivables for an assigned portfolio and working with station personnel to minimize the risk of incurring write-offs and/or credit adjustments.

Responsibilities include:

• Performing collection activity, including reviewing accounts receivable reports, analyzing balances and payments, and making customer service calls
• Investigating and resolving customer issues/inquiries in a prompt, effective, and professional manner
• Planning and executing periodic calls with station personnel to review account balances, update status, and make decisions regarding next actions
• Preparing reporting and analysis as needed for review by others
• Communicating with the Credit team regarding updates needed to credit profile status/ratings
• Submitting appropriate information to third-party collection agencies upon assignment
• Identifying and communicating cash-in-advance accounts with debit balances
• Making appropriate notations on accounts in WideOrbit

Requirements:

• High School Diploma or GED
• 2 years of customer service or business-to-business collections experience
• Keen ability to determine which accounts require attention and prioritize actions needed each day
• Excellent written and verbal skills, including superior customer service skills
• Understanding of ‘soft’ collection methods and helping customers resolve issues and set dates for action with timely follow-up
• Strong organizational skills to plan one's day without being provided specific actions by the supervisor
• High-level of customer service skill with the ability to be seen as someone helping TEGNA customers resolve balance issues and providing high-quality service to stations
• Good Excel skills with history of exporting to Excel with minor formatting of results
• Ability to run and command remote meetings with sales and local finance to review accounts