Strategy & Operations Manager

At Twilio, we're shaping the future of communications from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

As a Strategy & Operations Manager, you will unlock exceptional growth for Twilio's customers and business. You will tackle executive-level strategic problems, unlock new customer use cases, improve the quality of our global telecommunications network, and drive profitability.

Responsibilities:

• Partner with executive leadership to define, model, and execute high-impact business strategies across messaging, voice, and AI communications ecosystems.
• Drive end-to-end alignment across Carrier Relations, Product, Operations, Finance, Legal, and GTM teams to achieve core company goals.
• Take full accountability for VP-level strategic goals, delivering mission-critical projects on schedule while optimizing customer experience.
• Synthesize complex technical and strategic data into concise executive presentations, strategic memos, and board-level reporting.
• Perform data analysis and build quantitative models to solve complex, unstructured business challenges under tight timelines.
• Lead as the Subject Matter Expert for global connectivity initiatives, advising executive leadership and driving results across reach, quality, and profitability.

Qualifications:

• 4-6 years of experience in strategy, operations, management consulting, product, or growth roles.
• Exceptional ability to synthesize complex technical, operational, and financial data into concise written memos and executive presentations.
• Proven ability to build relationships and drive alignment across Product, Sales, Operations, and Finance.
• Proven ability to think critically and apply structured problem-solving techniques to unfamiliar challenges.
• Strong proficiency in data analysis and visualization (e.g., SQL, Looker, Tableau, Coefficient, Airtable).
• Ability to work independently, prioritize tasks, and manage multiple projects in a fast-paced environment.

Benefits:

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program
• Much more

Compensation:

• Estimated pay ranges: $128,560.00 - $160,700.00 (based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, or Washington D.C.)
• $136,000.00 - $170,000.00 (based in New York, New Jersey, Washington State, or California outside of the San Francisco Bay area)
• $151,120.00 - $188,900.00 (based in the San Francisco Bay area, California)