Description
HP's Digital Solutions team is looking for a US-based post-sales technical Customer Success Specialist to join the team to help customers implement HP's software solutions with a focus on DEX and endpoint security.
The ideal candidate understands Microsoft Windows endpoints, Azure, Intune, and has experience with service delivery.
KEY QUALITIES FOR SUCCESS
- Agile + Flexible: Can adapt and pivot effortlessly to new information and realities to get the job done.
- Lead Strategically + Execute Tactically: Ability to think, engage and lead strategically and enjoy rolling up your sleeves and working tactically with individuals across the organization to get work done.
- Leverage Insights + Customer Orientation: Use data to deliver actionable insights to customers to demonstrate value of HP's Digital Solutions.
PRIMARY RESPONSIBILITIES:
- Serve as the customer's post-sales HP Digital Solutions expert.
- Assist customer in whatever manner is required as it relates to implementing and integrating HP software solutions within the customer's environment.
- Work to ensure that HP products are properly integrated with existing customer tool sets.
- Be the customer's voice internally, airing their feature requests, support issues, and concerns, and championing them to solution.
- Establish a regular cadence with customer to ensure they are getting full value out of their HP software investment.
- Deliver product training to partners, customers, and other stakeholders.
- Provide technical management & escalation within accounts, providing customers with access to product and engineering teams for issue resolution.
- Drive customer satisfaction by delivering technical documentation and information to customers.
- Document customer activity within the CRM.
REQUIREMENTS:
- Bachelor's degree in Computer Engineering, Systems Engineering, or equivalent experience.
- 8+ years of experience in:
- Developing, implementing, managing, and sustaining Enterprise IT systems.
- Windows endpoint operating systems and endpoint management.
- Service delivery involving endpoint solutions.
- Endpoint solution architecture and management.
- Customer-facing roles supporting software-based services and customer success.
- Building and maintaining relationships across multiple organizational levels.
- Software deployment tools and technologies (e.g., SCCM, Intune, PowerShell).
- Deploying, troubleshooting, and updating endpoint software.
- Managing stakeholder relationships within customer environments.
Additional Requirement
- Ability to travel up to 25% to support customer activities.
The pay range for this role is $93,400 to $143,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only).
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including;
- 4-12 weeks fully paid parental leave based on tenure
- 11 paid holidays
- Additional flexible paid vacation and sick leave