Senior Customer Program Manager – AI Platform

We are seeking a Senior Customer Program Manager to support the planning and execution of technical and operational programs for key partners and maintain strong customer relationships.

As a key member of the Customer Program Management Team, this role will drive collaboration with major enterprise customers, cloud service providers, and Tier-1 partners.

The ideal candidate will bring strong technical program management expertise, a solid engineering background, and the ability to thrive in fast-paced environments while ensuring successful outcomes for both internal teams and external collaborators.

Responsibilities

• Define and manage program schedules, deliverables, and turning points aligned with customers and partners roadmaps and requirements.
• Translate customer requirements into actionable tasks for all functional teams, driving timely issue resolution across engineering, quality, logistics, and sales.
• Provide horizontal leadership to drive cross-functional program execution, managing high priority issues/concerns, and coordinating globally dispersed teams to ensure clear alignment on objectives.
• Act as the primary customer interface, facilitating program kick-offs, technical discussions, design reviews, issues/bug tracking and resolution, customer qualification/validation efforts, and status updates throughout the product lifecycle.
• Drive program execution from design through production deployment, ensuring on-time delivery, quality, and customer acceptance.
• Provide ongoing post-deployment sustaining support, serving as case manager for high-priority concerns.
• Proactively communicate program health, risks, and key issues to both customers, internal partners, and leadership (Hardware, Software, Operations, Business, Quality, Sales, and Product Teams), ensuring transparency and alignment.
• Define the strategy and execution plans for successfully integrating complex AI model tech stacks in customer environments, from evaluation/proof-of-concept to design, development, qualification, and validation to production launch.

Requirements

• Bachelor’s or master’s degree in computer science, Engineering, or a related field, or equivalent experience.
• 12+ years of program/project management experience in Cloud providers, Automotive, Robotics or Physical AI industries.
• Strong technical background in hardware and/or software product development with experience working closely with cloud and AI solution providers.
• Experience driving AI Systems Orchestration. Aligning engineering teams to scale large generative architectures while managing massive compute resources, infrastructure bottlenecks, and model release timelines.
• Consistent track record of leading complex, global programs through full development lifecycles into deployment and production.
• Excellent program management, communication, and organizational skills with the ability to prioritize issues and drive cross-functional alignment.
• Consistent track record to coordinate with global teams and navigate multi-cultural, multinational business environments.
• Excellent interpersonal skills with the ability to distill complex technical concepts for diverse technical and non-technical audiences, from engineers to executives.
• Willingness to travel as required (up to 10%), and thrive in fast-paced, dynamic environments.

Nice to Have

• Experience working with Synthetic data generation pipelines and/or World Foundation Models.
• Experience managing data Lifecycle Management: Overseeing large-scale data curation pipelines, defining automated quality metrics for training data, and mitigating legal, privacy, and bias risks.
• Strong leadership in matrixed collaboration, conflict resolution, and consensus-building.
• Strong background thriving in dynamic, high-growth environments, with proven adaptability to obscurity, rapid change, and matrixed team structures.

Benefits

• Competitive salaries
• Generous benefits package
• Equity eligibility