Description
Instacart is seeking a Senior Manager to build, train, and lead our Technical Account Management (TAM) practice and own post-launch technical excellence for our premier Storefront Pro (SFP) product.
The ideal candidate will have 10+ years of experience in technical account management, solutions engineering/architecture, technical consulting, or engineering, ideally in SaaS or platform environments.
Key responsibilities:
- Hire, train, and develop the Technical Account Management team from the ground up, growing it through coaching and mentorship into a world-class practice
- Define, develop, and refine the approach to platform health for SFP; identify and monitor key metrics and establish measurement as a foundational team practice
- Design and operate the team's operating model , portfolio assignment, tiering by account size and complexity, coverage, and escalation paths , and evolve it as the portfolio scales
- Serve as a senior escalation point for critical issues, communicating with retailer stakeholders at all levels , including C-suite , across a range of platform matters
The base pay range for a successful candidate is CAN$162,000-$171,000 CAD.
Instacart provides highly market-competitive compensation and benefits in each location where our employees work.