Senior Director, Capacity Planning, Workforce Operations & Analytics

Omada Health is seeking a Senior Director, Capacity Planning, Workforce Operations & Analytics to lead all teams in this department as it scales into a world-class, human-led and AI-enabled operations and analytics function.

The Senior Director will oversee the centralized department that supports care team capacity planning and staffing, including the administration of Omada's third-party licensing and credentialing software, and runs the care team analytics "spoke" within Omada's hub-and-spoke analytics model.

Key responsibilities:

• Own the care teams Capacity Planning, Workforce Operations & Analytics operating vision and roadmap
• Define and maintain a clear operating vision for the department as the "operational brain and data engine" for care teams
• Translate company and care teams strategies into a concrete 1–3 year departmental strategy covering capacity planning, workforce staffing operations, licensing and credential management, and care team analytics/AI enablement
• Design and run the Capacity Planning, Workforce Operations & Analytics operating system
• Own and evolve the operating rhythms, standards, and visibility systems for the department
• Create and maintain scalable rules for shrinkage, occupancy, and staffing allocation that reduce variation, enable predictable quality, and tie operational decisions directly to cost of revenue and gross margin outcomes
• Lead and scale multi-motion capacity planning and staffing operations
• Own capacity planning and staffing models that support Health Coaching, Cardiometabolic Specialists, Physical Activity Specialists, Behavioral Health, Member Support and Member Navigation
• Build out new capabilities including Physical Therapy state-based capacity planning and staffing
• Lead Licensing and Credential Management for care teams and clinical staff
• Oversee system administration for a third-party licensing and credentialing management system
• Ensure credential status is accurate, compliant, and embedded into capacity and staffing decisions
• Partner with Clinical, Legal/Compliance, and People teams to build workflows, controls, and data integrations that reduce regulatory risk
• Own the short-term and long-term analytics roadmap with the Senior Leadership Team
• Lead care team analytics as an analytics "spoke," elevating existing analytics into an AI-enabled function
• Own the AI transformation agenda for care team analytics, including predictive models for demand and supply across teams
• Partner with senior leaders as the capacity and analytics advisor for care teams
• Serve as a trusted advisor to senior leaders on capacity planning, staffing, licensing and credentialing, and analytics strategy
• Lead cross-functional initiatives that connect the department's workstreams to broader company priorities
• Drive continuous improvement, AI-enabled automation, and risk reduction

Requirements:

• Approximately 15+ years of relevant and progressive leadership experience in healthcare operations, care delivery operations, workforce management, or analytics
• Deep experience with capacity planning, workforce staffing operations, and care team analytics
• Experience leading AI-enabled or highly automated operations or analytics functions
• Strong financial and analytical acumen
• Demonstrated ability to influence across levels and lead significant organizational change

Benefits:

• Competitive salary with generous annual cash bonus
• Equity grants
• Employee stock purchasing plan (ESPP)
• Remote-first work-from-home culture
• Flexible Time Off
• Generous parental leave
• Health, dental, and vision insurance
• 401k retirement savings plan
• Lifestyle Spending Account (LSA)
• Mental Health Support Solutions