Manager, Presales Customer Engineering

Job Overview

As a Manager, Presales Customer Engineering at Cloudflare, you will enable and coach a team of Customer Engineers. You will work closely with prospects and customers to enhance your team's technical expertise.

Responsibilities

• Manage and grow your team, ensuring workloads are equally distributed
• Coach and provide constructive feedback to team members
• Escalate and resolve issues efficiently, collaborating with other team leads and regional leads
• Partner with peer sales leaders to drive revenue targets
• Collaborate with various teams, including Sales, Product, Engineering, and Customer Support

Requirements

• Demonstrable experience in leading a team with technical expertise
• Experience in coaching, leadership, and team management
• Ability to understand and solve escalations and team issues
• Minimum 5 years of experience as a Manager in a pre-sales team
• Appreciation of the ANZ market

Inter-Team Goals

• Cultivate cross-team coordination and knowledge transfer
• Develop strong relationships outside of the CE organization
• Maintain strong communications with Account Executives and Customer Success leads

Intra-Team Goals

• Keep track of team members' strengths, weaknesses, and development goals
• Exemplify and cultivate positive culture traits
• Provide support and confidence to team members
• Cultivate open communication and independence among team members

Benefits

Cloudflare offers a dynamic and supportive work environment with opportunities for growth and development.

Company Culture

At Cloudflare, we're committed to building a better Internet and value curiosity, iteration, and AI-native problem-solving.