Description
This is a builder's role as a Customer Success specialist for the DACH region (Germany, Austria, Switzerland) at ElevenLabs, a company transforming how we interact with technology using AI. You will own both technical depth and commercial outcomes for some of ElevenLabs' most exciting customers, sitting at the intersection of product, engineering, and revenue.
You will get ahead of the problem by digging into how customers deploy ElevenLabs across web, mobile, and their systems, spotting problems before they do, inspiring new use-cases, and owning the solution end-to-end. You will also own commercial outcomes for a defined book of business against clear targets, including gross revenue retention, net revenue retention, cross-sell, and net expansion.
Your day-to-day tasks will include running onboarding, enablement, and growth across ElevenLabs' full platform, advising customers on production deployment, and analyzing usage and performance data to catch friction early and keep adoption moving.
Responsibilities
- Run onboarding, enablement, and growth across ElevenLabs' full platform
- Advise customers on production deployment and analyze usage and performance data
- Own commercial outcomes for a defined book of business against clear targets
- Spot expansion opportunities early and own renewals and upsells end-to-end
- Work closely with Sales, Engineering, and CS leadership to turn technical wins into revenue
Requirements
- 5+ years of Customer Success, Account Management, or Technical Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the DACH region
- Proven experience of owning and managing a defined Book of Business
- Fluent in German and English
- Proven experience working across the DACH market with knowledge of the landscape and cultural nuances
- Familiarity and experience with building and deploying AI agents
- Strong builder mindset with the ability to thrive in ambiguity and being a pioneer
- Familiarity and experience with API Integrations and comfort with navigating SDKs
- Proven experience working cross-functionally with Sales, Engineering, Product, and Marketing teams
- Excellent problem-solving, technical, and analytical skills
- Strong communication and interpersonal skills
What we offer
- Innovative culture
- Growth paths
- Learning & development support
- Social travel stipend
- Annual company offsite
- Co-working stipend
This role is remote-first and can be executed from anywhere in Germany, Austria, or Switzerland.