Description
We are seeking a Counter Manager Assistant to join our team at Charlotte Tilbury in Monterrey, Mexico.
As a Counter Manager Assistant, you will be a true ambassador of the brand, reflecting the values of Charlotte Tilbury. You will support the Commercial Manager in overseeing daily operations at the counter.
Key Responsibilities:
- Drive financial results in-store to meet and exceed targets and key performance indicators.
- Support the Commercial Manager in determining individual and team sales objectives and communicate them to Retail Artists.
- Analyze commercial information and suggest proactive improvement opportunities.
- Achieve and exceed personal and team sales targets, including Key Performance Indicators (KPIs) such as Average Sales per Unit (ASPU) and Articles per Transaction (APT).
- Demonstrate entrepreneurial spirit and expertise among retail artist brands.
- Lead by example to promote exceptional customer service and create an unforgettable customer experience.
- Train and provide feedback to the team to ensure Charlotte Tilbury standards are met in both service and art areas.
- Implement individual and team development plans, conducting regular reviews that foster feedback and coaching.
- Create a positive and cooperative team culture in-store through team meetings and a collaborative management style.
Commercial Responsibilities:
- Set an example by obtaining unlimited results from customers and showing your team how to do so daily.
- Drive and develop business KPIs to achieve market-leading results.
- Ensure the best customer experience, incorporating the magic service methodology.
- Generate brand awareness by creating lasting emotional connections with customers.
- Plan for the calendar year, considering new product launches and previous year's activity and market impacts.
- Design and present a compelling event strategy for the counter.
- Report weekly and monthly productivity to the Area Manager.
Requirements:
- Minimum 2 years of experience in counter administration or boutiques.
- Genuine passion for the beauty industry.
- Business acumen.
- Experience in personnel management.
- Excellent organisational communication.
- Experience in strategic planning.
- Proficient in Microsoft Office: Excel, PowerPoint, Word.
- Experience with CRM programs.