Description
Cigna-Evernorth Services Inc. seeks an Infrastructure Engineering Senior Advisor for the St. Louis, MO location to provide operations, engineering, design, and troubleshooting support for teams on-premises and for Software-as-a-Service (SaaS)-based logging products.
Responsibilities:
- Work with customers to gather requirements, onboard data, and assist with searches, dashboards, reports, and knowledge objects.
- Devise solutions for technical and business problems as well as adapt new technologies to improve Splunk, Cribl, and cloud operations.
- Support the systems engineering lifecycle activities for large, hybrid Splunk and Cribl deployments, including requirements gathering, design, testing, implementation, operations, and documentation.
- Lead troubleshooting efforts and identify root causes of problems across the enterprise logging environment.
- Work on and lead projects that drive continuous improvement, enhancements of products, services, offerings, and governance.
- Coach and mentor customers and staff that require technical assistance and guidance.
- Partner with Agile Program and Product Management leads to develop, plan, and execute large initiatives.
- Hybrid work schedule.
Qualifications:
- Master's degree in Computer Science, Technology Management or related field and 3 years of experience. Will also accept a Bachelor's degree and 5 years of experience.
- Must have experience with: supporting, operating, and managing large-scale Splunk environments;
- Splunk Cloud and enterprise deployment, configuration, and administration;
- Splunk architecture including Indexing, Search Head Clustering, and data onboarding;
- SPL (Search Processing Language); Query Optimization;
- Data onboarding using Universal Forwarders; HTTP Event Collector (HEC);
- Leading troubleshooting efforts; implementing performance improvements;
- Supporting enterprise-level monitoring solutions; load-balancing data ingestion using TCP/UDP protocols;
- Leveraging native Splunk load-balancing capabilities for optimized performance and scalability; configuring, deploying, and maintaining Cribl Stream and Cribl Edge;
- Cribl log management and data routing; Syslog; Splunk UF/HEC;
- Enterprise-scale telemetry management and data normalization;
- Designing and implementing Cribl Packs for efficient data parsing and advanced data transformation;
- Infrastructure as Code (IaC) automation and configuration tools including AWS CloudFormation, Terraform, Ansible, and Packer; AWS security best practices, including IAM policies, encryption methods, and compliance standards;
- Network protocols including TCP/IP, DNS, VLANs, and VPNs; routers, switches, firewalls, load balancers, and wireless access points; firewalls, IDS/IPS, NAC, and network segmentation;
- TCP/UDP Port configuration and performance tuning; Linux operating systems including RHEL, CentOS, and Ubuntu;
- Command-line and shell scripting with Bash, Python, and Perl; configuration management tools including Ansible, Puppet, and Chef;
- CI/CD pipelines and tools including GitLAB CI; and
- AWS including EC2, Lambda, ECS, EKS, S3, and Control Tower.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.