Senior Professional Services Engineer - West

Job Overview

As a Senior Professional Services Engineer at Temporal, you will play a crucial role in helping customers and partners move from design to production-ready execution quickly and safely. You will establish strong delivery patterns, operational standards, and enablement that scale across teams and environments.

Responsibilities

• Deliver production-ready Temporal implementations by co-building initial workflows with customer and partner engineering teams.
• Implement and teach production-safe workflow patterns, including retries, timeouts, heartbeats, determinism, and versioning.
• Identify and remove early activation blockers before they become escalations.
• Help customers stand up and operate Temporal Server in production, including self-hosted environments.
• Define worker deployment, scaling, and operational guardrails, including upgrade strategy, failure handling, and capacity planning.
• Establish observability and reliability standards by defining metrics, alerts, and dashboards for workflows, workers, and Temporal Server.
• Create repeatable runbooks, templates, examples, and documentation that improve delivery quality across engagements.
• Lead hands-on workshops and training that enable customer and partner engineers to operate safely and independently.
• Own complex technical delivery issues end-to-end, partnering with Support and Platform Architects to reduce escalations to Engineering.
• Provide actionable product and engineering feedback based on real-world implementation patterns and failure modes.

Requirements

• Experience delivering and operating production systems where reliability and incident response matter.
• Strong understanding of distributed systems, failure modes, scaling tradeoffs, and operational safety.
• Hands-on coding ability in at least one major language such as Go, Java, Python, or TypeScript.
• Experience deploying and operating production services in cloud and or self-hosted environments.
• Ability to design and communicate operational standards, including on-call readiness, runbooks, and capacity planning.
• Comfort working directly with customers in high-stakes delivery moments, with a calm and credible approach.
• Strong debugging skills and ability to navigate ambiguity and messy real-world constraints.
• Ability to teach and enable other engineers, not just deliver the work directly.

Nice to Haves

• Experience with workflow orchestration systems, distributed task processing, or durable execution concepts.
• A track record of building observability programs, including dashboards, alerting strategies, and operational maturity models.
• Proven ability to create reusable reference architectures, templates, or internal enablement programs.
• Strong partnership skills to collaborate with product and engineering teams and translate field learnings into roadmap improvements.
• Background in working with partners or services delivery models at scale.

Compensation

• Base Salary Range: $160,000 - $200,000 depending on qualifications and location.
• This is a base-salary, variable role with an 85/15 split.
• Additionally, this role is eligible to participate in Temporal's equity plan.

Benefits

• Unlimited PTO, 12 Holidays + 2 Floating Holidays.
• 100% Premiums Coverage for Medical, Dental, and Vision.
• AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available).
• Empower 401K Plan.
• Additional Perks for Learning & Development, Lifestyle Spending, Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more!