Description
As a Customer Experience Manager at Sainsbury's Supermarkets Ltd in King's Lynn, Norfolk, you will be responsible for the overall customer experience across the store. Your main duties will include managing the front-end checkout operation, ensuring customers are served according to expectations, and overseeing operations in the petrol station if applicable.
You will also be involved in people management, including performance management, capability development, disciplinaries, and ensuring accurate scheduling and pay. At times, you may assume overall responsibility for running the store, providing direction and support to colleagues to deliver for customers.
The ideal candidate will have previous line management experience in a fast-paced operational environment, a strong focus on customer service, and the ability to coach a team to deliver exceptional customer experiences. You should be able to manage disciplinaries, performance issues, and other employee relations issues, as well as lead operations independently when needed.
Key requirements include:
- A track record of delivering exceptional customer experiences and coaching others to do the same
- Experience leading teams in a dynamic customer-facing environment
- Leadership experience in a high-volume, fast-paced operational setting
- Proven success in delivering against a range of KPIs
- Experience managing complex people matters
In terms of benefits, Sainsbury's offers a competitive salary, a discount card with 10% off shopping, an annual bonus scheme, free food and hot drinks, generous holiday entitlement, maternity and paternity leave, a pension scheme with matching contributions, and a share scheme.
The salary for this role will be dependent on experience, store size, complexity, and location, with a starting salary from £32,700.