Assistant Store Manager (Sur La Table)

As an Assistant Store Manager at Sur La Table, you play a key role in the success of the store by assisting a high-performing retail team that inspires customers throughout every stage of their culinary experience.

The Assistant Store Manager helps cultivate a positive store culture focused on #bestincenter service, a company-wide standard for excellence in service.

Key Responsibilities:

Leadership & Team Development

• Supports the recruitment, training, and ongoing development of a high-performing team to meet the business needs of both culinary and retail.
• Provides coaching and feedback to ensure team members deliver outstanding customer experience.
• Assists in development plans to support individual and team growth.

Customer Experience & Brand Representation

• Represents Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
• Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.
• Ensures exceptional customer experience by leading a customer-focused, Guest Obsessed culture.
• Addresses customer concerns and resolves issues in a timely manner to maintain satisfaction and loyalty.

Sales & Business Performance

• Partners with the General/Store Manager in developing and implementing strategies, including effective merchandising, marketing, and customer engagement, to exceed sales and financial goals across culinary and retail operations.
• Analyses daily performance metrics, applies insights to drive results, and leads follow-ups with the team to ensure execution.
• Consistently meets or exceeds monthly sales goals, contributing to overall store revenue.

Operations & Compliance

• Assists with daily store operations, ensuring compliance with company policies and procedures.
• Maintains accurate inventory levels, minimises shrink, and ensures proper product merchandising.
• Ensures store safety and cleanliness, addressing any maintenance needs promptly.
• Assists with maintaining the accuracy and integrity of associate records.

Physical Requirements

• Ability to communicate verbally and work cooperatively with associates and customers.
• Ability to remain standing for up to 5 hours at a time.
• Ability to move about the store coaching and directing associates.
• Ability to lift and/or move merchandise weighing up to 50 lbs.
• Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse.

Qualifications & Experience

• Must be 21 years of age or older at the time of employment.
• 1-2 years of retail management experience, preferably in a specialty or culinary retail environment.
• Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals.
• Strong leadership skills with the ability to inspire, develop, and retain a high performing team.
• Excellent communication, problem-solving, and decision-making abilities.
• Passion for community engagement and providing exceptional customer experiences.
• Proficiency in Microsoft Office and retail management systems preferred.