Area Manager, Fulfillment Operations

As a member of the ShipBob Team, you will grow with an Ownership Mindset, championing continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth.

The Area Manager is a people-first leader responsible for directly managing and developing a team of leads and associates in our fulfillment centers. They'll be heavily involved in driving process improvement, maintaining a safe work environment, tracking operational performance across various metrics, fostering employee engagement onsite, and owning development of their team.

Responsibilities:

• Manage, build, and develop a team of 30+ warehouse associates (Temp and FTE)
• Review weekly work forecasts and identify productivity requirements to meet overall building objectives
• Partner with other Area Managers to balance labor ensuring we are operating an efficient shift while meeting all goals
• Own operational metric reporting, including VCPO, UPH, OPH (Batch, Labelling, Pick, Pack), on-time receiving and shipping, merchant SLA's and Injury Rate
• Identify areas for improvement, troubleshoot problems, and implement solutions to maintain standards
• Ensure teams are properly trained on processes and procedures, understand metrics and performance goals, and that their needs are addressed
• Assign tasks, provide coaching and accountability, and motivate team towards achieving performance goals
• Develop Lead talent ensuring Lead associates are provided necessary tools, training, and resources to meet standards
• Foster employee engagement onsite by participating in activities, events, and programs
• Review and approve associate timecards daily
• Serve as the contact for escalated issues, with the ability to mitigate risk and resolve quickly and effectively
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates
• Supervise daily workflows to ensure products are handled and stored correctly

Requirements:

• 2+ years of people management and operational leadership experience within a high-volume 3PL fulfillment environment
• Ability to manage performance, deliver feedback, train and develop talent for professional growth
• Solid computer skills and have a working knowledge of programs such as Microsoft Word and Excel, PowerBI and TMS systems
• Strong analytical skills and experience tracking and achieving KPIs
• Excellent attention to detail and communication skills
• Comfortability to navigate and manage ambiguity
• Ability to build and maintain relationships with business stakeholders and carrier partners
• Must be willing to work rotating shifts and non-traditional hours as needed
• Ability to lift up to 50 lbs without restriction
• Able to stand and walk continuously during and up to a 8-10 hr shift
• Able to bend, stoop, reach above, and push/pull frequently

Perks & Benefits:

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Paid Holidays & Flexible Time Off Program
• Paid Sick Leave
• Wellness Days (1 day/quarter)
• 401K Match
• Comprehensive Benefits Package