EA Sports FC Player Experience Analyst - FC Quality Verification

Electronic Arts is seeking an experienced game product expert to drive critical activities that support creating an optimal player experience as an EA Sports FC Player Experience Analyst. You will be a key point of contact for decision-making from stakeholders across production and development teams.

Responsibilities:

• Create data-driven insights, reports, and presentations to showcase trends and players' sentiment
• Help promote game and experiential quality across FC by applying 'the voice of the player'
• Be an advocate of 'the voice of the player' by creating a bridge between FC Live Platform Quality Verification and partners
• Promote improvements across functional quality, with a main focus on experiential quality
• Monitor internal communication channels, public discussion forums, and social media platforms to help identify player-affecting issues and collect players' feedback
• Coordinate with Production to prioritise recurring player feedback effectively

Qualifications:

• Bachelor's degree or equivalent industry experience in Quality Assurance
• 4+ years of experience with testing and defect tracking software, preferably Jira
• 4+ years of experience with Agile/Scrum software development methodologies
• Synthesise community feedback and player sentiment into clear, relevant insights that can be discussed with producers and Live Operations partners to improve the player experience
• 2+ years of experience writing reports and providing updates to stakeholders
• Knowledge of gaming consoles and their systems
• Experience using collaboration tools, preferably Confluence, Miro, and Slack
• Experience working across different time zones and international teams
• Understanding of football tactics and in-game strategies
• A genuine love for football as a fan, player, referee, gamer, or coach

Benefits:

Electronic Arts offers a comprehensive benefits package, including physical, emotional, financial, professional, and community well-being support. Benefits are customised to meet local needs and may include medical insurance, mental wellness support, pension plans, paid time off, family leave, free games, and more.