Description
iCapital is seeking an Associate Product Trainer to support product adoption and utilisation through comprehensive education for customers, partners, and employees. The role involves collaborating with various teams to ensure training effectively demonstrates how software features and functionality address business needs.
Responsibilities:
- Coordinate and deliver high-quality instructor-led onsite and virtual training sessions
- Develop, update, and maintain job and product-specific training modules, programs, and courses
- Design, develop, and record product education content, including video and technical training materials
- Communicate product functionality and translate complex technical concepts into clear terms
- Partner with Sales and Product Management teams to identify ongoing training needs and develop training sessions
- Monitor and document participant progress, skill levels, and competencies
- Establish evaluation methods and defined Key Performance Indicators (KPIs) to measure training effectiveness
- Serve as a central point of contact for training needs and identify opportunities to enhance training programs
- Support sales and marketing initiatives through travel, up to 10% of the time
Qualifications:
- 3+ years of corporate adult training experience, including proprietary software application training
- Experience working in the annuities or life insurance industry
- Strong verbal and written communication, training, presentation, and professional public-speaking skills
- Strong computer and software skills, including experience with virtual training and collaboration tools and LMS administration
- Strong analytical and problem-solving skills
- Strong work ethic and commitment to quality
- Ability to work independently or collaboratively within a team environment
- Willingness and ability to travel for business purposes up to 10%
Benefits:
- Base salary range: $75,000 to $90,000
- Comprehensive benefits package, including employer-matched retirement plan, subsidized healthcare, parental leave, and unlimited paid time off (PTO)
- Employees work in the office Monday-Thursday, with flexibility to work remotely on Friday