Manager of People Operations (Benefits Administrator)

We are seeking a stellar Manager of People Operations with a Bachelor’s Degree and 5-7+ years of work experience in Human Resources, specifically in benefits administration to join our team.

Responsibilities:

• Manage all aspects of Zeta’s benefits programs, including medical, dental, and vision plans, retirement, leaves of absence, unemployment, etc.
• Lead the annual open enrollment process from end to end; develop trainings and materials, communicate plan changes and updates with clarity, and track progress across the organization to ensure completion
• Continuously evaluate benefits programs with a strategic and analytical lens; identify gaps and opportunities, propose enhancements, and drive implementation in partnership with carriers and brokers to maximize employee satisfaction
• Build and maintain strong, productive relationships with benefits brokers and carriers to ensure service excellence, cost-efficiency, and rapid problem resolution
• Oversee our benefits module in Paycom, including the coordination of data feeds and integrations with carriers, and proactively identify ways to streamline and improve system operations
• Serve as the primary point of contact for all leave types including FMLA, ADA, STD, parental leave, personal leave, military leave, and other applicable leave programs
• Manage the end-to-end leave process: eligibility verification, documentation tracking, approvals, extensions, and return-to-work procedures
• Ensure compliance with all federal, state, and local leave laws and organizational policies
• Coordinate the intake and documentation of work-related injuries and illnesses
• Ensure compliance with all federal, state, and local benefits regulations (e.g., ERISA, COBRA, ACA, HIPAA, FMLA) and maintain accurate documentation necessary for reporting and audits
• Collaborate with a team of fast-paced, goal-driven strategizers who are constantly improving systems to provide a “Wow” employee experience
• Wear multiple hats as a part of a lean scale-up team, supporting the work of others on the team and taking on new projects and tasks as needed

Benefits:

• Comprehensive and affordable medical, dental, and vision plans
• Flexible spending accounts for eligible medical purchases and commuter expenses
• 403(b) retirement plan; Zeta offers matching contributions toward your savings
• Competitive compensation
• Monthly stipend for wellness and lifestyle expenses (Gym memberships, salon appointments, concerts – it’s up to you!)
• 4 live therapy sessions per month through Talkspace, and a free Headspace subscription
• MacBook Air, and specified monthly reimbursement for use of mobile phone
• Fully stocked teacher workrooms with favorite snacks and Nespresso machine
• Zeta swag, team outings, and NYC’s finest sweet treats
• Books for professional development