Description
We're seeking customer service agents to support J.W. Pepper, helping bands, choirs, and orchestras with their musical needs. You'll work remotely, assisting customers via phone, email, and chat.
Qualifications
- 1 year of customer service or support experience
- 1 year of call center or office background
- High school diploma or GED preferred
- Technical skills: able to use multiple browsers, systems, and dual monitors; proficient in Outlook, Word, and Excel; experience with CRM systems a plus
- Quick learner, independent worker, strong communicator
- Must be 18+, pass a background check and drug screen, and speak, read, write, and understand English
Responsibilities
- Address customer inquiries and concerns via phone, email, and chat
- Manage inbound calls efficiently
- Provide solutions and alternatives to customers
- Identify upsell and cross-sell opportunities
- Participate in customer satisfaction efforts
- Multi-task, work independently, and maintain confidentiality
Required Skills/Abilities
- Strong communication and active listening skills
- Customer-focused with adaptability
- Composure in challenging situations
- Effective use of technology
- Physical requirements: sitting, using hands, lifting up to 30 lbs
Equipment Provided
- Equipment will be shipped to you; requires verified internet service and a dedicated workspace
Additional Information
- Five Star Solutions values diversity, is an EOE employer, and participates in the E-verify program.