Description
Job Description
Anthropic is seeking a GSOC Response & Policy Program Specialist to define how Anthropic's Global Security Operations Center detects, responds to, and recovers from incidents affecting people, facilities, and operations.
You will write the GSOC plan and policy, including functions, severity matrix, communication templates, and service levels. You will build global incident-specific response protocols and create playbooks for operators and business partners.
You will design a simple, scalable on-call rotation and call tree, and take the body of work through Legal, HR, and Communications for signoff from senior leadership. You will train and roll out the policy and assist in responding to incidents.
This role will also coordinate the handoff to the appropriate Incident Commander as an incident escalates and act as the standing liaison between GSOC and Crisis Management.
Responsibilities
- Author the GSOC plan and policy, including documented GSOC functions, incident severity matrix, communication templates, and service level agreements
- Design global incident- and event-specific response protocols and produce corresponding GSOC operator playbooks and business-facing playbooks
- Define and obtain approval for tooling and channels used for incident response and management
- Partner with Legal, Communications, HR, and Employee Relations to align on notification thresholds and obligations
- Design and formalize a simple, scalable on-call rotation and call tree for GSOC incident response personnel
- Drive policy socialization and secure approval from senior leadership
- Build and deliver training and rollout of the policy
- Assist in responding to incidents and coordinate handoff to Incident Commander
- Act as standing liaison between GSOC and Crisis Management
- Run after-action reviews and tabletop exercises and update policy accordingly
- Measure whether the standard is being met and report on it
Requirements
- 8+ years of professional experience in GSOCs, security operations, emergency or crisis management, business continuity, incident command, or a closely related discipline
- Bachelor's degree or higher in a relevant field
- Experience authoring security, safety, or emergency response policy
- Experience serving as Incident Commander or equivalent command role
- Working knowledge of ISO 22320:2018 or equivalent incident command system
- Clear and concise writing skills for non-specialist audiences
- Ability to manage a document-heavy program on a deadline while remaining available for live incident response
- Strong drive for continuous process improvement and ability to thrive in highly collaborative environments
- Comfortable with flexible schedule, including 24/7 on-call rotation and after-hours response