Customer Support Enablement & Readiness Lead (China)

Logitech is seeking a Customer Support Enablement & Readiness Lead (China) to own technical enablement and readiness for the iCafe business.

The successful candidate will transform technical assets into scalable training, certifications, and knowledge systems that power partner self-sufficiency and business growth.

Key responsibilities include:

• Owning iCafe technical readiness throughout the New Product Introduction (NPI) lifecycle
• Translating complex engineering concepts into clear, practical training materials and technical documentation
• Designing and delivering regular new product and advanced technical training for system administrators and internal technical teams
• Building and leading a structured iCafe technical certification program
• Creating and maintaining a dedicated iCafe technical Knowledge Base (KB)
• Proactively identifying knowledge gaps and customer pain points
• Defining, tracking, and analyzing enablement and operational metrics
• Acting as a cross-functional connector between Sales, Product, R&D, and Tier 1 Support

The ideal candidate will have:

• 5+ years of experience in Enterprise Customer Success, Technical Enablement, Technical Training, or Technical Account Management (TAM)
• Experience in gaming, esports, iCafe ecosystems, or large-scale system integration environments
• A solid technical foundation with strong learning agility
• Proven ability to break down complex technical concepts into clear, engaging, and actionable training content
• Demonstrated experience building training programs, technical courseware, or certification frameworks from the ground up
• Strong presentation and facilitation skills
• Proactive, ownership-driven mindset with a passion for uncovering blind spots and improving partner self-sufficiency
• Excellent cross-functional communication skills in Mandarin and English

Logitech offers comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones.