Director, Implementation

The Director of Implementation serves as the senior operational leader responsible for the end-to-end planning and delivery of Waymark implementations.

Key Responsibilities:

• Own end-to-end delivery of large, complex, multi-workstream implementations , new market expansions and MCO and provider contract launches , from kickoff through stabilization and handoff to ongoing operations.
• Develop and maintain comprehensive project plans, including detailed workplans, milestone schedules, resource plans, dependency maps, and critical path analyses for each implementation.
• Establish and run implementation governance: project charters, RACI/decision-rights frameworks, working group cadences, executive status reporting, and stage-gate reviews.
• Proactively identify, track, and mitigate risks, issues, and dependencies; drive timely escalation and resolution to keep implementations on schedule and in scope.
• Manage scope, timeline, and budget across concurrent implementations, making clear trade-off recommendations to leadership when priorities conflict.
• Lead post-launch retrospectives and translate lessons learned into improved processes, tools, and playbooks.

External Stakeholder Management:

• Serve as the senior implementation point of contact for MCO and provider partners , leading presentations and joint implementation meetings with clients and prospective clients, aligning on delivery timelines and data exchange requirements, and managing executive-level communications and escalations.
• Guide MCO and provider partners through onboarding, workflow integration, and adoption of Waymark's care model and technology.

Internal Stakeholder Management & Cross-Functional Leadership:

• Orchestrate cross-functional implementation teams spanning clinical, product, engineering, analytics, quality, compliance, regional market leadership, partnerships, and finance , driving alignment on scope, sequencing, and accountability without direct authority.
• Partner with Regional VPs and market leaders to translate contract requirements into executable local launch plans, balancing standardization with market-level flexibility.

Implementation Infrastructure & Team Leadership:

• Build the implementation function's core toolkit: standardized playbooks, templates, launch checklists, success metrics, and operating rhythms that make implementations repeatable, transparent, and scalable.
• Define and track implementation KPIs (time-to-launch, milestone attainment, partner satisfaction) and use them to drive continuous improvement.
• Build, lead, and mentor a high-performing implementation team; develop project management capability across the broader organization.

Required Qualifications:

• Experience: 7+ years in healthcare services implementation, program management, or operations , ideally in tech-enabled care delivery or value-based care , with a track record of leading large, complex, multi-stakeholder implementations from planning through launch.
• Project & Program Management: Deep expertise in formal project management disciplines , workplan development, milestone and dependency management, risk/issue tracking, governance, and status reporting , with demonstrated success delivering complex programs on time and in scope.

Benefits:

• Stock Options
• Work-from-Home Stipend
• Medical, Vision, and Dental Coverage
• Life Insurance
• Paid Time Off
• Parental Leave
• Retirement Savings
• Commuter Benefits
• Professional Development Stipend