Senior Manager, Customer Engineering - Central Eastern Europe

As a Senior Manager, Customer Engineering - Central Eastern Europe at Cloudflare, you will lead a team of Customer Engineers who own the full customer technical journey from initial discovery through long-term adoption, retention, and account expansion.

You will be responsible for building, coaching, and enabling a high-performing team of quota-carrying technologists. You will ensure your team leverages AI-augmented workflows to eliminate administrative toil and focus on high-value architectural design, technical validation, and the delivery of measurable business outcomes across the entire customer journey.

Key Responsibilities:

• Team Development & Performance: Recruit, onboard, coach, and retain a diverse team of Customer Engineers across multiple levels.
• Pipeline & Forecasting: Manage your team's opportunity pipeline, forecast new business and expansion outcomes weekly, and own the accuracy of your team's number.
• Commercial Accountability: Be accountable for your team's achievement of new business acquisition, expansion, adoption, and consumption targets.
• Deal Coaching & Technical Strategy: Accompany Customer Engineers on critical customer calls, QBRs, discovery sessions, and PoC reviews.
• Operational Excellence: Ensure the team operates efficiently within established GTM processes.
• AI & Productivity Enablement: Champion the adoption of AI agents, LLMs, and automation tools across the team.
• Cross-Functional Leadership: Serve as the voice of your team and your territory in leadership meetings.
• Culture & Values: Model Cloudflare's values and build an inclusive, high-performance team culture rooted in curiosity, ownership, and continuous improvement.

Minimum Qualifications:

• Experience: 5+ Years of proven experience leading quota carrying customer-facing technical teams in a SaaS, cloud, or infrastructure environment.
• Architectural Mindset: Ability to white-board, design, and articulate complex enterprise network and security architectures.
• Consultative & Advisory Skills: Excellent communication skills with the ability to translate deeply technical concepts into business outcomes.
• Revenue Acumen: Demonstrated success owning and forecasting a revenue number.
• Leadership & Coaching: Excellent people management skills with the ability to coach technical sellers.
• Communication: Exceptional written and verbal communication with the ability to influence executives, peers, and cross-functional teams.
• AI Proficiency: Familiarity with AI-augmented workflows, LLMs, and automation approaches.
• Technical Fluency: Fluency in at least two or three technical areas, including Internet fundamentals, Security, Performance, and Platform / Cloud Fluency.