Customer Success Leader (Greater China)

Job Overview

We are seeking a Customer Success Leader to manage a high-performing team of Customer Success Managers covering the Greater China Region. As a leader, you will be responsible for recruiting, training, and leading the team, as well as driving an engagement model focused on high-growth accounts.

Responsibilities

You will:

• Recruit, train, and lead a team of Customer Success Managers
• Help drive an engagement model focused on high-growth accounts in the Greater China region
• Develop both the long-term vision and strategy for the team and drive progress toward key metrics
• Be accountable for increasing revenue, managing day-to-day operations, and scaling the team
• Coach, mentor, and guide the team in developing consultative and solution-based customer success and sales skills
• Effectively work cross-functionally across the organization to shape Stripe's solutions to meet client needs
• Inspire, motivate, and enable individual development to promote career growth of direct reports
• Travel to Greater China to build interactions and relationships with our users

Requirements

We are looking for someone who has:

• 12+ years of customer success management or account management or sales experience with 3-5 years of people management experience
• Ability to hire, train, and coach a high-performance Customer Success team
• Ability to support the Customer Success Managers' efforts through strategic advice on account strategies, and serving as executive sponsor with key relationships
• Demonstrated passion for Stripe's mission

Nice to Haves

• Prior experience at a growth-stage Internet/software company
• Payments experience