Operations Manager

ShipMonk is a tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe. As an Operations Manager, you will lead either a functional operation or an entire operational shift within a ShipMonk fulfillment center.

Responsibilities:

• Create and maintain a safe work environment for all Associates and Leaders
• Lead and develop a team of 3-7 front-line Supervisors and 50-200+ hourly associates
• Act as the primary information source for the team, maintaining compliance and consistency, and taking corrective action when needed
• Mentor, train, and develop teammates for career progression, performance improvement, and recognition purposes
• Create, communicate and maintain quality control policies and continuous improvement initiatives across the team(s), shifts, and fulfillment centers
• Proactively identify and lead process improvement initiatives geared towards Safety, Quality, and Productivity
• Build and deliver productivity plans by reviewing forecasts, determining productivity requirements, and partnering with other Operations Managers to balance labor on a daily and weekly basis
• Constantly review and action performance data with your Supervisors, ensuring adherence to, or exceeding operational goals (weekly, daily, hourly)
• Partner with other managers to share best practices across shifts and the network

Requirements:

• Bachelor's degree highly preferred
• 2-3 years previous supervisory experience required, preferable within e-commerce, warehousing/distribution industries
• 1-2 years management experience preferred (refers to salaried and degreed direct-reports, or equivalent)
• Operational experience and knowledge across two or more functional areas of e-commerce, warehousing/distribution, or 3PL operation (i.e. Outbound, Inbound, Inventory, Value-add Services (VAS))
• Ability to manage, motivate, direct, lead, train and develop other leaders and team members
• Effective communication and collaboration skills
• Demonstrated ability to exceed target goals and objectives including examples of SLA accomplishments
• Strong technical and analytical skills, with moderate to advanced capabilities in applications such as MS Excel, Google Sheets, Tableau, ERP/WMS/TMS, etc.

Benefits: No benefits mentioned in the job posting.

About ShipMonk: ShipMonk is a growth partner for merchants, providing cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more.