Description
We are seeking a Customer Success Manager to join our Scaled Customer Success team. As a Customer Success Manager, you will work closely with top customers to understand their fleet and unique challenges, advising on how to customize Samsara for their needs, and becoming their long-term partner.
Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Finance, Renewals, Sales Engineering, Customer Education, and Product, enabling you to experience multiple aspects of a hyper-growth company from within.
This position will take on a more technical approach to account management than a typical CSM. A successful candidate will be able to learn, understand, and convey the value of Samsara's most complex products and features to our largest Mid-Market customers.
Responsibilities:
- Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
- Deeply understand the Samsara platform's capabilities and explain them to businesses of all types.
- Demonstrate a willingness to learn, investigate, diagnose, and resolve technical issues for customers.
- Drive business transformation by leading strategic customer engagements to deeply understand current operations and business goals.
- Orchestrate product consultation workshops and value check-ins for our most complex partnerships.
- Influence internal roadmaps across Product, Finance, and Support to drive mission-critical customer initiatives.
- Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products.
- Champion, role model, and embed Samsara's cultural principles.
Requirements:
- 3-5+ years of experience in a technical customer success, account management, sales, sales engineering, or strategic consulting role.
- Enterprise SaaS experience preferred.
- Strong priority management and high emotional intelligence.
- Experience supporting or working with technical products.
- Solutions-oriented with strong problem-solving skills.
- Proven track record of building trust and communicating effectively with internal and external stakeholders.
Preferred qualifications:
- Strong bias for action, ability to think big, with insistence on high standards.
- Experience serving and supporting large-scale business solutions at Fortune 500 companies.
- Thrives in an unstructured, fast-paced, and change-heavy environment.
- AI First: Experience using AI tooling to drive efficiency and outcomes.
- Technical Proficiency: Experience with APIs and integrations.
- Knowledge Sharer: Experience with technical enablement and knowledge sharing across teams.
- Adept in Big Data: Familiarity with tools like Databricks and PowerBI.
- Industry Knowledge: Experience with Routing, Navigation, Commercial Trucking Fleets, and Logistics.
Compensation:
- Annual OTE Salary: $72,887.50-$98,000 USD