Technical Program Manager

Join Kobie's India Tech Hub as a Technical Program Manager. Kobie is a 35-year veteran of the loyalty industry and a multi-year Forrester Leader.

As a Technical Program Manager, you will drive the successful execution of Kobie's product portfolio and optimize delivery across Data Science teams supporting its AI Product Set.

Responsibilities

• Oversee the entire product lifecycle, from intake and discovery through delivery, ensuring alignment with strategic goals and client commitments.
• Maintain comprehensive awareness of all product and feature queues to ensure stakeholder commitments are achieved.
• Own dashboards that track queue volume, SLA adherence, backlog health, and delivery timelines.
• Ensure the smooth and efficient flow of requests and tasks across queues to minimize wait times and improve service delivery.
• Leverage data to identify areas in need of improvement and provide recommendations to leadership.
• Lead quarterly planning sessions and facilitate quarterly commitment alignment across teams.
• Use Jira to review and track Product Owner (PO) updates for features within Program Increments (PIs).
• Ensure Product Owners document changes to scope, budget, and timeline, along with associated risks, prior to execution, and report them to leadership.
• Call out, track, report, and follow through on risks and issues until resolution.
• Automate status and progress reporting using integrated tools.
• Deliver clear and consistent communications to stakeholders at all levels, including executive summaries of status, risks, dependencies, and timelines.

Requirements

• 10+ years of program or project management experience, with at least 2 years focused on product or technology initiatives.
• Strong understanding of modern products and modeling frameworks/deployment cycles (Agile, Scrum, Lean, etc.).
• Demonstrated ability to manage multiple complex initiatives in a fast-paced, cross-functional environment.
• Strong analytical mindset with experience using data to drive operational improvement.
• Exposure in data sciences.
• Proficient in project and work management tools (e.g., Jira, Smartsheet, Confluence).
• Proven ability to innovate.
• Capable of working autonomously and navigating ambiguity in a dynamic environment with shifting business priorities.
• Excellent written and verbal communication skills.
• Comfort working with both technical and business stakeholders.
• Proven ability to influence, collaborate, and lead across multiple levels of an organization.
• Familiarity with data governance, architecture, Business Intelligence (BI), Machine Learning (ML) and advanced analytics concepts.

Benefits

Kobie offers highly competitive benefits, comprehensive health coverage, and well-being perks that support its teammates and their dependents.