Description
This role will deploy, operate, and maintain resilient AWS and Kubernetes-based infrastructure and microservices that support the Webex for Government environment.
You will monitor service health, troubleshoot complex incidents, and help restore service quickly in a 24x7 production environment.
You will automate repeatable operational work and infrastructure provisioning to improve safety, efficiency, and consistency across deployments.
You will strengthen platform security and compliance by supporting identity and access management, logging, hardening, vulnerability remediation, and FedRAMP continuous monitoring activities.
You will collaborate across engineering, security, and compliance teams to identify operational risks, improve reliability, and build documentation, runbooks, and incident reports that make the environment easier to operate.
Minimum Qualifications:
- Bachelor’s Degree, combined with 5 years of experience in Computer Science, Engineering, or a related technical field, or Master's Degree in Computer Science, Engineering, or a related technical field, combined with 3 years of experience
- Software development or automation experience using Java, Go, Python, or a comparable programming language, including testing, troubleshooting, and maintaining code.
- Experience supporting cloud infrastructure, production services, DevOps, platform engineering, or Site Reliability Engineering in AWS.
- Experience with Linux administration and troubleshooting application, system, or networking issues in production or production-like environments.
- Experience with Kubernetes, Docker, microservices, and cloud-native application deployment/troubleshooting, including Git, CI/CD pipelines, and infrastructure-as-code/automation (e.g., Terraform, Python, Bash, or Go).
Preferred Qualifications:
- Experience operating services in a FedRAMP, government cloud, or other regulated environment.
- Experience using logs, metrics, dashboards, and alerts to troubleshoot production services with tools such as Prometheus, Grafana, CloudWatch, CloudTrail, Elastic Stack, or Splunk.
- Experience supporting CI/CD pipelines and automated production deployments using tools such as GitLab or Jenkins.
- Experience with highly available, multi-region distributed systems, capacity planning, and disaster recovery.
- Strong written and verbal communication skills with experience creating runbooks, troubleshooting guides, operational procedures, and audit documentation.
- Experience participating in an on-call rotation, production incidents, root-cause analysis, or post-incident reviews, with an understanding of Incident Commander responsibilities.
The starting salary range posted for this position is $128,600.00 to $184,900.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.