Receptionist

We're seeking a Receptionist to join our team at Blue Care, contributing to delivering customer outcomes that are reliable, thoughtful, and create meaningful impact. You'll be responsible for quality care to patients in a clinic or outpatient facility and assistance to physicians during examinations and treatments.

Key Responsibilities:

• Greet patients and visitors warmly and professionally.
• Answer phone calls, schedule appointments, and manage patient inquiries.
• Maintain an organized and efficient reception area.
• Handle emails from external bookings.
• Collect and verify patient information and insurance details.
• Process patient check-ins and check-outs accurately.
• Assist with billing and payment processing as needed.
• Manage medical records and ensure confidentiality.
• Coordinate with medical staff to ensure smooth patient flow.
• Handle administrative tasks such as filing, faxing, and data entry, and tasks assigned by the Clinic Manager.
• Maintain inventory of office supplies and order as necessary.
• Assist in drug dispensing under the supervision of licensed medical staff, ensuring accuracy and compliance with regulations.
• Address patient complaints and concerns with empathy and professionalism.

Qualifications:

• Secondary/High school diploma or equivalent; additional education or certification in healthcare administration is a plus.
• Previous experience in a medical office or customer service role preferred.
• Excellent communication and interpersonal skills.
• Proficient in using office equipment and software (e.g., MS Office, Clinic Solution).
• Strong organizational skills and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Knowledge of medical terminology and insurance processes is an advantage.
• Cantonese speaker