Zone Post-Sales Manager

We are seeking a Zone Post-Sales Manager to join our team in Valencia, Carabobo, Venezuela. This is a hybrid role that requires a strong leader to manage post-sales operations and drive business growth.

Responsibilities:

• Manage customer satisfaction indicators (NPS) and first-time repair quality (FIRFT)
• Drive digital transformation initiatives, such as online scheduling, pickup and delivery, and mobile services
• Handle critical cases (CRO) and provide operational consulting to improve capacity and productivity
• Ensure compliance with quality standards and audit certifications
• Develop commercial strategies to increase parts sales and customer retention through data analysis
• Conduct field visits to provide consulting services to dealerships
• Train and develop talent within dealerships

Qualifications:

• 2-5 years of experience in a related field
• Preferably an Engineering degree (industrial, mechanical, mechatronics, systems, or related)
• Technical skills:
• Data analytics
• Database management
• Data visualisation tools (Power BI, Tableau, etc.)
• Conflict resolution
• Behavioural profile:
• Disruptive mindset with ability to challenge and improve processes
• High adaptability to change
• Strong social skills with ability to interact with dealership owners
• Persuasive and influential with a focus on achieving commercial goals
• Agile and results-oriented