Business Intelligence Analyst 2

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

As a Business Intelligence Analyst 2, you will provide actionable insights into strategic operations initiatives through the application of your expertise in quantitative analysis, technical systems, and leadership in analytics. You will work with technical program managers to inject data into decision making and planning, design and build insight-generating reports and dashboards, and partner cross-functionally to source and process product data.

Responsibilities:

• Work with technical program managers to define OKRs, design and build insight-generating reports and dashboards, and partner cross-functionally to source and process product data.
• Leverage SQL programming skills and data visualization tools to communicate product insights and recommendations to stakeholders at all levels.
• Source, identify, and leverage data and insights for time-critical and strategic decision making.
• Partner with leaders to successfully roll out and enable the adoption of dashboards and metrics.
• Work closely with product leadership to monitor and improve product performance while collaborating with business leaders to drive exceptional product offerings.

Qualifications:

• 3-5 years of professional experience performing quantitative analysis, building dashboards and reports, working with business partners to convert ambiguous, messy data into tangible and actionable results.
• Ability to think strategically and initiate, refine, and complete projects with minimal guidance in an often ambiguous environment.
• Excellent verbal and written communication skills.
• Proficient level experience writing, developing, and performing data deep dives and writing complex queries in SQL and SQL-like relational data languages.
• Minimum 2 years Tableau experience developing and managing dashboards is required.

Desired skills:

• Familiarity or hands-on experience utilizing Generative AI tools.
• Experience in telephony, email, messaging, social media, or other electronic communications.
• Experience or familiarity with data warehousing and/or ETL processes, and distributed computing technologies.
• Experience in BI reporting tools like Looker.
• Experience with unstructured data.