Description
The Enterprise Support Engineer provides advanced technical support and engineering-level investigation into complex customer-reported production issues. This role combines end-to-end support case ownership with deep troubleshooting across multiple layers.
Responsibilities:
- Own assigned customer support cases from intake through resolution
- Analyze application and container logs, platform events, configuration files, and system behavior
- Troubleshoot Kubernetes and OpenShift resources, including pods, deployments, and services
- Diagnose issues spanning Java web applications, REST APIs, databases, and customer integrations
- Distinguish among product defects, environmental issues, configuration errors, and integration failures using evidence-based root-cause analysis
- Collaborate with internal teams and customers to drive issue resolution and continuous service improvement
Requirements:
- Experience supporting enterprise web applications, preferably Java-based, in production
- Working knowledge of Linux or Unix and Windows environments, command-line diagnostics, and deployment configuration
- Understanding of client/server and web application concepts, including HTTP/HTTPS and REST APIs
- Hands-on experience with Kubernetes and/or OpenShift, containers, and cloud infrastructure
- Experience writing and debugging SQL and working with relational databases
- Familiarity with SSO, SAML, OAuth, LDAP, certificates, and identity-provider integrations
The U.S. National Base Pay Range is $65,100 - $108,500. Geographic differentials may apply in some locations.
Benefits: Country-specific benefits are available. Please click here to access benefits specific to your location.