Description
The London Borough of Sutton is seeking a Customer Services Assistant to join our team. The successful candidate will be responsible for providing excellent customer care, handling cash transactions, and carrying out routine library duties.
About the Role The Customer Services Assistant will:
- Check and validate records using a range of databases and systems to ensure accuracy of customer and service management information
- Provide information to customers on the availability of or use of Council services in accordance with Council procedures
- Operate the library management ICT system requiring a degree of specialist training in order to support customers
- Be confident in using IT for their own work and in helping customers use IT equipment and software
- Multi-task and work under pressure during busy times
- Be a good team player and enjoy working with a diverse range of customers and volunteers
Our Offer to You As an organisation that values and nurtures talent, we're committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. Benefits include:
- A generous annual leave entitlement of 26-32 days plus bank holidays
- Enhanced Maternity, paternity, shared parental, adoption and dependents leave
- Two volunteering days per year
- Flexible Working - Smarter Working Scheme
- Adjustable and agile working arrangements using Google Chromebooks
- Learning and development portal offering a range of courses
- Discounts on a range of local shops, restaurants, gyms and leisure centres
- Interest free season ticket loans
- Local Government Pension Scheme
- Bicycle loan facilities and cycle to work scheme
- Electric vehicle leasing scheme
- Confidential health & wellbeing and counselling support