Engagement Manager, Professional Services

Job Overview

As an Engagement Manager at Stripe, you will lead enterprises to become long-term Stripe users and advocates of our products and solutions. You will drive innovation and adoption of deployment practices, provide product adoption insights and help users achieve the maximum value from their Stripe investment.

Responsibilities

• Drive innovation and adoption of deployment practices, provide product adoption insights and help users achieve the maximum value from their Stripe investment.
• Proactively manage the integration of Stripe's products into the user's application/technical architecture, test and change management strategies and transformation timelines.
• Deliver program management expertise based on experience, continuous learning, and in-depth knowledge of Stripe's products and implementation best practices.
• Focus on the continuous improvement and enablement of the Stripe Implementation Methodology and its associate tools, templates and processes.
• Provide well-established program governance to manage requirements in line with the agreed scope and business objectives.
• Provide proactive risk assessment, prevention and mitigation plans and the efficient identification, tracking, and resolution of issues and decisions using established tools and templates with internal and user stakeholders.
• Proactively drive interlock between the user and Stripe's Product and Engineering teams to ensure alignment with Stripe's roadmap.
• Ensure a smooth transition of the implemented Stripe capabilities into operation for the user, including knowledge transfer and the handover to Stripe Support.
• Actively participate in a global community of practitioners to continually evolve and improve the way in which Stripe leads and supports our Users through high impact and complex implementations of Stripe's payment infrastructure.

Requirements

• 8+ years of consulting experience partnering with enterprise level strategic users on technology solutions, with a track record of top performance or a related field.
• Ability to understand complex business requirements and craft tailored solutions.
• Ability to quickly learn and explain technical concepts to Stripe's largest users in a way which they will understand.
• Proven program management skills and experience.
• Strong critical thinking skills, including the ability to identify suboptimal processes and drive more efficient ways of working.
• Ability to recognize repeated user-facing issues and build scalable solutions.
• Superior verbal and written communication skills.
• Ability to operate independently in a highly ambiguous and fast-paced environment.
• Demonstrated ability to engage with and lead executive stakeholders and key decision makers on the user side to drive towards an agreed outcome.
• Experience in working with or in complex enterprise organizational and decision making structures.
• An ability to work collaboratively with and influence Stripe's product and engineering teams to advocate for our users and continuously shape the forward roadmap of Stripe's applications.

Preferred Qualifications

• Prior experience at a growth stage Internet/Enterprise Software company.
• Industry certifications to ensure project success, such as Certified ScrumMaster, PMP or PRINCE2 Certification.
• Prior experience in the payments industry.
• A familiarity with the integration and testing of APIs.