Description
We are evolving our Service Management team to move beyond support and operations. As a Senior Engineer in service management, you will be part of a diverse and inclusive organization that has full ownership of the availability, performance, and scalability of one of the most critical services at LSEG.
You will:
- Maintain Service Level Objectives for the systems you own, constantly measuring and improving availability, latency, and overall system health.
- Write automation to scale systems sustainably, prevent service issues, or quickly recover service when issues occur.
- Partner with development teams to improve system reliability, observability, and release velocity.
- Participate in on-call rotations, incident response, postmortems, and root cause analysis and resolution.
- Advocate for strong engineering practices that enable building, deploying, and running scalable, reliable, and performant services.
- Enable Cloud migration working with foundation and migration teams from project inception, performing architectural reviews, operational acceptable testing, and configuring Datadog dashboards and metrics.
- Be part of a continuous learning and development culture.
Requirements:
- Bachelor's degree in computer science, a related technical field involving software/systems engineering, or equivalent practical experience.
- Experience with scripting languages such as Shell, Python, or similar.
- Experience in maintaining Infrastructure as Code using Terraform.
- Hands-on experience with one of the following cloud platforms: Azure, AWS, or GCP.
- Knowledge of Docker and Kubernetes.
- Experience with observability tools like Datadog, Dynatrace, or similar.
- Implement and maintain CI/CD pipelines.
- Incident response and running blameless post-mortems.
- Proficient in Git workflows.
Preferred qualifications:
- Minimum 8-10 years in the industry.
- Experience with DevOps concepts and way of working.
- Experience with algorithms and data structures.
- Understanding of identity and access management, and application security.
- Native Azure relational databases.
Compensation and Benefits:
- Anticipated base salary: $114,200 - $190,400.
- Eligible for Annual Incentive Plan (AIP).
- LSEG Benefits program includes Annual Wellness Allowance, Paid time-off, Medical, Dental, Vision, Flex Spending & Health Savings Options, Prescription Drug plan, 401(K) Savings Plan, and Company match.