Account Services Representative

At Ford Credit Canada, you'll play a vital role in enhancing the company's reputation as a best-in-class lender.

As an Account Services Representative, you will work within a large team to provide personalized service and professional expertise to customers, making a positive impact on every customer interaction.

Your main responsibilities will include:

• Providing superior customer satisfaction by delivering excellent customer experience with each customer contact
• Positively supporting the company by using professional judgement and promoting company products and initiatives with customers
• Problem-solving and analyzing account history to understand the customer's financial situation and determine the most effective course of action to mitigate loss
• Following established procedures and adhering to Ford Credit's policies and guidelines for your work area
• Delivering professional representation as a brand ambassador for Ford Credit, resolving sensitive financial situations with empathy, firmness, and professionalism
• Adapting to changing priorities and account cues while managing a high volume of inbound and outbound calls
• Participating actively in team meetings, sharing insights, and collaborating with colleagues
• Engaging in constructive feedback and being comfortable giving and receiving feedback from peers and supervisors
• Supporting team and company goals by demonstrating flexibility and a willingness to take on new tasks or adapt to changes
• Using company resources responsibly, utilizing company email and internet access in accordance with established company policies

The expected annual salary for this Ford Credit Canada position is $39,900.00 - $48,300.00, and individuals may also be eligible to participate in the Quarterly Flexible Bonus Rewards program.