Senior Salesforce Business Analyst

Grab is Southeast Asia's leading superapp, offering various services such as food delivery, financial management, and ride-hailing.

As a Senior Salesforce Business Analyst in Grab's Commercial Systems team, you will help translate complex requirements into scalable Salesforce solutions across Sales Cloud, Service Cloud, and Experience Cloud.

Critical Tasks:

• Engage with partners to translate requirements into scalable Salesforce solutions using interviews, workshops, use cases, and workflow mapping.
• Create structured documentation including BRDs, user stories, process flows, and functional specifications.
• Lead UAT and SIT readiness by partnering with QA, business owners, and developers.
• Promote innovation and continuous improvement, identifying design bottlenecks, proposing automation opportunities, and streamlining configurations to reduce technical debt.
• Manage configuration and solutioning tasks hands-on, including flows, validation rules, security model, reports, dashboards, record types, and third-party tool integrations.

What Makes This Role Strategic:

• Upstream Demand Shaping: Work with teams and GTS BPs to intake, frame, and qualify new requests.
• Stakeholder Alignment & Comms: Facilitate agreement across team leads, SMEs, and technical leads.
• Cross-Programme Support: Collaborate on large-scale programmes like Sonic, driving standardisation of sales processes, account hierarchies, and segment-based journeys.
• Delivery Risk Ownership: Escalate unclear requirements, integration mismatches, or misaligned expectations early.

Qualifications:

• 5 to 8 years of experience as a Salesforce Business Analyst or equivalent role in a multi-cloud environment (Sales Cloud, Service Cloud, Experience Cloud)
• Proficiency with Salesforce configuration and design best practices (Flows, Process Builder, Reports, Dashboards, Permission Sets, SOQL/SOSL, Data Models, Shield Encryption)
• Experience leading partner engagements, facilitating workshops, documenting clear requirements, and running Agile ceremonies (backlog grooming, sprint demos)
• Deep familiarity with Salesforce DevOps concepts and tooling (e.g., GitLab, Copado, and Jenkins)
• Hands-on experience managing testing phases, creating test cases, and resolving test cycle blockers
• Salesforce Certifications: Administrator, Advanced Administrator, Sales Cloud Consultant, Service Cloud Consultant, Business Analyst

Additional Information: Grab offers various benefits, including:

• Term Life Insurance and comprehensive Medical Insurance
• GrabFlex, a benefits package that suits your needs and aspirations
• Parental and Birthday leave, and Love-all-Serve-all (LASA) volunteering leave
• Confidential Grabber Assistance Programme
• FlexWork arrangements such as differentiated hours