Description
Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology.
The Connected Warfare division builds systems to support global command and control missions.
We are seeking a mission-driven, highly organized, and detail-oriented Program Manager to provide tactical support and operational oversight for our USMC customer, driving the adoption, expansion, and long-term success of Anduril's cutting-edge Voyager Hardware.
Responsibilities:
- Strategic Client Engagement:
Serve as the lead point of contact for USMC accounts focused on Voyager solutions, establishing and nurturing strong, enduring relationships with military leadership, program offices, and operational end-users. Develop a deep understanding of client mission objectives, operational environments, and strategic priorities to proactively identify and position Anduril's Voyager products. Navigate complex government procurement processes, contracting mechanisms, and funding cycles to ensure successful program execution and growth. Champion client needs internally, collaborating closely with Anduril's Engineering, Product, and Integration teams to inform product roadmap and ensure timely, high-quality solution delivery.
- Daily Client Operations & Support:
Serve as the primary point of contact for USMC customers, managing day-to-day communications, operational requests, and urgent support needs related to the Voyager product line. Address client inquiries promptly and effectively, providing direct solutions or coordinating with internal technical support, engineering, and logistics teams for rapid resolution of issues. Ensure clients receive timely updates on product enhancements, revisions, and relevant technical documentation.
- Solution Adoption & Growth:
Drive the successful adoption and integration of Anduril's Voyager products into USMC operations, demonstrating clear mission value and operational superiority. Identify and cultivate opportunities for expansion within existing accounts, including upselling new features, capabilities, cross-selling adjacent Anduril technologies, and securing follow-on contracts. Develop comprehensive account plans, sales strategies, and proposals that align with client requirements and Anduril's strategic objectives. Conduct compelling technical demonstrations, presentations, and product briefings to diverse audiences, from technical specialists to General Officers.
- Tactical Execution & Deliverables:
Coordinate the scheduling and logistics for product demonstrations, training sessions, and field support visits with clients and internal teams. Monitor the operational status and usage data of deployed Voyager products, proactively identifying potential issues or areas for improvement in coordination with technical teams. Process and track client orders for system upgrades, spare parts, consumables, and additional training modules. Facilitate contract renewals by ensuring all terms and conditions of current agreements are met and documented. Prepare and deliver routine operational status reports, usage metrics, and support summaries to clients and internal stakeholders.
- Internal Coordination & Problem Solving:
Act as the liaison between client operational teams and Anduril's internal engineering, product, and field support teams to ensure client requirements are accurately relayed and understood for immediate action. Troubleshoot basic technical issues on-site or remotely, escalating complex problems to the appropriate technical experts. Support the integration and qualification and testing of new Voyager systems by coordinating customer access and feedback. Assist in identifying and documenting customer needs for future product features based on immediate operational feedback.
- Performance & Reporting:
Forecast and track key account metrics, including revenue targets, program milestones, and operational deployment success. Provide regular, insightful reports to internal leadership on account status, strategic opportunities, competitive landscape, and challenges.
- Domain Expertise:
Maintain an expert-level understanding of Anduril's Voyager product portfolio, including technical specifications, operational advantages, and future development pathways.
Benefits: Anduril offers top-tier benefits for full-time employees, including comprehensive, competitive benefits package (available at little to no cost to employees) to ensure you're supported in health, recovery, and whatever comes next.