Working Student - IT Operations (all genders)

Job Overview

We are looking for a motivated Working Student to join our End User Services team and support day-to-day IT operations across our global organization.

Responsibilities

Your tasks and responsibilities will include:

• Hardware & Asset Management:
• Prepare laptops and other IT equipment for new employees
• Reinstall, wipe, and reconfigure macOS and Windows devices according to company standards
• Maintain accurate inventory and asset records
• Support hardware lifecycle processes, including receiving, shipping, storage, and disposal of equipment
• Assist with stock management and inventory audits

• End User Support:
• Handle simple IT support requests and service desk tickets
• Assist employees with common hardware, software, and workplace technology issues
• Escalate more complex technical issues to the appropriate IT teams
• Support onboarding and offboarding activities, including equipment handover and collection
• Assist with workplace setup and meeting room technology checks

• IT Operations & Administration:
• Support documentation updates and knowledge base maintenance
• Assist with data entry, asset administration, and operational tracking activities
• Help maintain operational standards and processes across End User Services
• Support IT projects and operational initiatives as needed
• Contribute to keeping IT workspaces, storage areas, and equipment organized.

Requirements

• Currently enrolled at a university or higher education institution
• Interest in IT Operations, End User Services, or workplace technology
• Basic understanding of Windows, macOS, and common workplace applications
• Strong organizational skills and attention to detail
• Willingness to learn and take ownership of assigned tasks
• Structured and reliable way of working
• Good communication and interpersonal skills
• Service-oriented mindset and positive attitude
• Ability to work independently while collaborating with a wider team
• English is required, as this role operates in an international working environment

Benefits

• Global Teamwork: Collaborate across departmental and country borders on our vision to bring the Toniebox into every child's room in the world.
• Come as you are: Dress code and everything else.
• Language Learning & Relaxation: Improve communication skills with Babbel and find relaxation through Calm.
• Holiday package: 20 days of annual leave plus additional days off.
• tonies discount: Shop with discounts in our tonies online shop.
• Corporate Benefits: Access further employee discounts through our Corporate Benefits portal.