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From the employer's careers site First seen 26 Oct 2026

Patient Outcome Data (POD) Advocate/MyCare Helpdesk Agent

Royal National Orthopaedic Hospital NHS Trust Stanmore Hybrid

Salary

£30630 to £32346 per year

Apply on Royal National Orthopaedic Hospital NHS Trust

Description

We are seeking a Patient Outcome Data (POD) Advocate/MyCare Helpdesk Agent to join our team. The successful candidate will provide support to patients, carers, clinicians, and external healthcare professionals using the Trust's MyCare patient portal, Patient Reported Outcome Measures (PROMs) programme, and EpicCare Link service.

The role involves:

  • Providing first-line support for patients, carers, clinicians, and external healthcare professionals
  • Assisting patients with MyCare account activation, access issues, proxy access requests, and general portal enquiries
  • Supporting the administration and promotion of Patient Reported Outcome Measures (PROMs)
  • Processing and managing EpicCare Link account requests and access queries
  • Responding to telephone, email, and face-to-face enquiries in a professional, patient-centred manner
  • Investigating and resolving routine system, account, and data quality issues
  • Maintaining accurate records and contributing to data validation, reporting, and audit activities
  • Working collaboratively with clinical, administrative, and digital teams to support service delivery and continuous improvement

The Trust offers a range of benefits, including 24/7 access to wellbeing support, a rewards and recognition platform, a dedicated staff wellbeing hub, and salary sacrifice schemes.

The salary for this role is £30,630 to £32,346 per annum.

Skills

Required

  • Excellent verbal and written communication skills
  • Ability to communicate effectively with patients, carers, and healthcare professionals
  • Good problem-solving skills and ability to resolve routine queries
  • Ability to prioritise and manage competing workloads
  • Competent IT skills, including Microsoft Office applications
  • Ability to support users with varying levels of digital literacy

Nice to have

  • Knowledge of PROMs, patient pathways, or NHS services
  • Knowledge of Epic, MyCare, patient administration systems, or ticket management systems
  • Experience contributing to service improvement initiatives
  • Experience producing reports or analysing service data

Ready to apply?

You apply with the employer directly. Their original posting is here: https://www.jobs.nhs.uk/candidate/jobadvert/C9392-26-0254

Apply on Royal National Orthopaedic Hospital NHS Trust