Account Executive, Bridge

Job Description

As an Enterprise Account Manager at Bridge, you will own a book of existing Enterprise and Strategic accounts and be responsible for deepening relationships, expanding revenue, identifying product gaps and driving product adoption, preventing churn and securing long-term renewals.

Responsibilities

• Develop account plans and cross-sell into your list of strategic customers, driving growth through expansion and new revenue streams
• Drive deal strategy and commercial negotiations for large, complex renewals
• Develop relationships with executive stakeholders within your book of business, deeply understanding problems they are solving and helping drive to solutions
• Be responsible for account mapping and coordinating effective meetings with the appropriate external stakeholders expanding the customer relationship
• Lead and contribute to team projects to develop and refine our sales process and help shape the Bridge/Stripe sales culture
• Think strategically about opportunities to scale account relationships beyond Bridge product adoption into wider Stripe use-cases
• Lead commercial negotiations and renewals to expand and retain customer revenue
• Identify churn signals in your book and implement strategies to prevent revenue losses
• Coordinate with product, success, risk, and operations teams to solve complex customer needs and ensure a great user experience
• Translate customer feedback into actionable product and process improvements to better serve scaled customer segments

Requirements

• 8+ years of full sales cycle or account management experience focused on existing business accounts; preferably selling a technical product, with a track record of top performance
• 6+ years leading complex sales cycles with Enterprise organizations required
• Ability to understand technical requirements and craft solutions across multiple products
• Ability to develop and execute account plans spanning multiple business units across complex organizations
• A knack for working well with a wide range of people, both internally and externally
• Strong presentation skills, particularly for in-person meetings with multiple stakeholders
• Demonstrated ability to close upsell opportunities and manage complex pricing or commercial negotiations
• Superior verbal and written communication skills
• Ability to operate in a highly ambiguous and fast-paced environment
• Strong interest in technology and a deep understanding of the space
• Willingness and ability to work in-office in London at least three days per week