Senior Technical Support Engineer – Structural Simulation / FEA

You are a technically strong engineer with a solid foundation in structural mechanics and simulation. Getting a model to run is only part of the challenge for you. What really matters is getting the right results and recognizing when something is off.

You will provide technical support to customers using Workbench Mechanical and LS-DYNA, troubleshooting complex simulation issues including model setup errors, solver failures, and unrealistic results.

Key responsibilities include:

• Review customer inputs, identify root causes, and recommend practical solutions for structural analysis, nonlinear mechanics, explicit dynamics, and multi-physics scenarios like crash and impact simulations
• Work directly with customers through email and virtual meetings to guide them on best practices and modeling approaches
• Investigate and reproduce reported issues, document findings, and collaborate with development teams on bug fixes and enhancements
• Build expertise in key application areas such as explicit dynamics, crash simulation, and NVH
• Support technical discussions, demos, and customer engagements alongside sales and application teams
• Develop and maintain technical content including knowledge base articles, workflow guides, and best practices that help customers and internal teams

The impact you will have:

• Help customers solve complex engineering problems and successfully deliver critical simulation projects that directly affect their product development timelines
• Improve customer satisfaction by turning technical challenges into successful outcomes, reducing frustration and building long-term trust
• Accelerate simulation workflows and reduce costly design iterations through effective troubleshooting that gets customers unstuck faster
• Influence product development by providing real-world feedback to engineering teams about what works, what breaks, and what customers actually need

Requirements:

• Bachelor's degree or higher in Mechanical Engineering, Civil Engineering, Aerospace Engineering, or a related field
• Strong fundamentals in structural mechanics, finite element analysis, and nonlinear simulation
• Experience with simulation tools such as LS-DYNA, Ansys, Abaqus, Nastran, Radioss, or OptiStruct
• Ability to troubleshoot and debug complex simulation problems, not just run models but understand when results don't add up
• Strong analytical and problem-solving skills that let you work through ambiguous or incomplete information

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs.