Description
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
The primary purpose of this role is to determine account management strategies related to client service plans, ensure retention of existing clients, drive customer satisfaction, revenue growth, and oversee the work of other local Client Services staff.
Responsibilities:
- Provide stewardship reporting to clients and educate them on issues and trends impacting programs
- Conduct pre-renewal visits to review client loss experience and general company performance
- Perform client renewal, contract revision, and Client Service Instruction preparation for complex programs
- Negotiate changes or improvements to service plans
- Facilitate the reduction of process barriers, technology constraints, or resource constraints
- Coordinate client invoicing, audits, and accounts receivable follow-up
- Resolve major customer service issues
- Identify and solicit cross-selling opportunities
- Participate in local insurance community through advanced education and affiliation memberships
- Supervise and direct personnel assigned to programs
- Ensure compliance with all applicable Quality initiatives
Additional Responsibilities:
- Perform other duties as assigned
- Support the organisation's quality program(s)
- Travel as required
Supervisory Responsibilities:
- Provide support, guidance, leadership, and motivation to promote maximum performance
- Administer company personnel policies and follow company staffing standards and training recommendations
- Interview, hire, and establish colleague performance development plans
Qualifications:
- Bachelor's degree from an accredited college or university preferred
- CPCU, AIC, and/or ARM or other related designation preferred
- Ten years related experience or equivalent combination of education and experience required
- Excellent oral and written communication, including presentation skills
- PC literate, including Microsoft Office products
- Analytical and interpretive skills
- Strong organisational skills
- Excellent interpersonal skills
- Excellent negotiation and facilitation skills
- Leadership/management/motivational skills
- Ability to work in a team environment
- Excellent account rounding ability
- Strong understanding of workers compensation, liability, and disability claims management
- In-depth knowledge of client servicing
- Ability to handle conflict and confront challenging issues in a fast work environment
Work Environment:
- When applicable and appropriate, consideration will be given to reasonable accommodations
- Mental: clear and conceptual thinking ability, excellent judgment, troubleshooting, problem-solving, analysis, and discretion
- Physical: computer keyboarding, travel as required
- Auditory/Visual: hearing, vision, and talking