Store Floor Lead, Interim (Sur La Table)

As a Store Floor Lead, Interim at Sur La Table, you play a key role in the success of the retail store by inspiring customers throughout every stage of their culinary experience.

In this leadership role, the Store Floor Lead, Interim supports the General Manager (GM) or Store Manager (SM) in achieving sales and operational goals.

Key Responsibilities:

Leadership & Team Development

• Lead the sales floor and oversee daily store operations as Manager on Duty (MOD).
• Provide in-the-moment coaching and feedback to elevate performance and team engagement.
• Support onboarding, training, and development of new associates.

Customer Experience & Brand Representation

• Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
• Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture.
• Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty.

Sales & Business Performance

• Support the achievement of store sales goals through effective customer engagement and team motivation.
• Maximize selling opportunities by identifying customer needs and offering relevant solutions.
• Consistently meet or exceed monthly sales goals, contributing to overall store revenue.

Operations & Compliance

• Direct employees to ensure appropriate merchandise stock levels and that the selling floor is adequately stocked and merchandised in accordance with visual standards.
• Complete inventory transactions including receiving, MOS (Mark Out of Stock), and RARs (Return Authorization Requests).
• Adhere to applicable wage and hour laws and accurately record time worked according to SLT Policy.

Physical Requirements

• Ability to communicate verbally and work cooperatively with associates and customers.
• Ability to remain standing for up to 4 hours at a time.
• Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor.
• Ability to lift and/or move merchandise weighing up to 50 lbs.
• Workweeks are expected to be between 20 and 25 hours with the ability to have a flexible schedule, including nights, weekends, and holidays.

Qualifications & Experience

• Must be 21 years of age or older at the time of employment.
• 1 year of retail management experience, preferably in a specialty or culinary retail environment.
• Strong leadership skills with the ability to inspire, develop, and retain a high performing team.
• Excellent communication, problem-solving, and decision-making abilities.
• Proficiency in Microsoft Office and retail management systems preferred.