Description
Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering style advice and five-star service.
We’re looking for passionate, fashion-forward individuals who are ready to drive sales, grow our share in the style space, and help customers discover our most on-trend and fashionable products.
As a Customer Assistant, you will:
- Operate in a high-demand environment, providing excellent customer service during busy periods.
- Utilise digital tools, such as the Sparks App and in-store devices, to enhance the customer experience.
- Maintain high standards of efficiency and effectiveness, balancing speed and accuracy.
- Contribute to a positive store environment, supporting colleagues and working as a team player.
- Adapt to changing situations and priorities, demonstrating flexibility and resilience.
The work pattern for this role is as follows:
- Week 1: Sunday 11:00-15:00, Wednesday 13:30-21:30, Thursday 14:30-21:30, Friday 10:00-17:00
- Week 2: Tuesday 12:00-16:00, Wednesday 14:30-21:30, Saturday 12:30-20:30
- Christmas period: Up to full-time hours may be required in the weeks commencing 13th and 20th December
M&S is committed to an active Inclusion, Diversity and Equal Opportunities Policy.